Shipping & Returns
You may return most new items within 30 days of delivery for a full refund. Clothing that has been worn, items that have been used and shipping are not refundable items. Return shipping fees are your responsibility. If your product arrives to you broken or damaged in any way, once the original is returned to us with an explanation on what is wrong with the product and what you would like done, we will either refund your purchase price or send out a replacement. We'll also provide a prepaid shipping label if the return is a result of our error (you received an incorrect or defective item, etc.). All returns will be charged a re-stocking fee of up to $4.00. This amount will be deducted from your merchandise refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Gift Certificate Returns Policy: There are no refunds for gift certificate purchases. Promotional offers are not valid for gift certificate purchases.
Gift Returns Policy: Did you get a gift that's the wrong size or color? NAAA offers exchanges for different sizes and/or colors of the exact same item originally purchased. NAAA does not offer exchanges for different items and will not issue store credit or refunds for gift returns.
NAAA returns and refunds will be issued upon our discretion. If you have any questions or comments, please contact our office at 202-546-5722 or firstname.lastname@example.org.
Shipping & Handling Policy
Delivery Time: We offer standard flat rate shipping to most U.S. locations on all orders with a flat rate which covers the handling fee and shipment of your order. Below is a breakdown of our shipping and handling fees:
$8 - orders under .5 lbs (8 ounces)
$10 – orders .6 lbs – 1.5 lbs (9.6 – 24 ounces)
$12 – orders 1.6 lbs – 2.5 lbs (25.6 – 40 ounces)
$14 – orders 2.6 lbs and over (41.6+ ounces)
The majority of all orders arrive between 5-7 business days from when the items were shipped out (if in stock), but in very rare instances, please allow up to 10 business days. Most orders will be shipped via USPS or FedEx. FedEx cannot be shipped to a PO Box; the shipping address must be a physical location. We do ship to PO Boxes via USPS and your order will arrive between 7-14 days from ship date.
Please also note that the shipping rates for items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, weights may be rounded up to the next full pound.
Just a reminder that you will receive your order 5-7 business days from the date that it is shipped out, not necessarily from the date that the order is placed. After your payment is authorized and verified, it can still take 1-2 days to process your order. This is just an estimate, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.
Please note that on occasion, such as during holiday rush and large sales events, there may be a slight delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as we can. FedEx does not guarantee delivery service 14 days before holidays; therefore, if you package does not arrive on time, NAAA is not responsible and cannot be held liable. Request for refunds will not be honored.
Shipping Fees: Shipping fees are non-refundable. To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. Any packages returned for a refund or returned to NAAA because they are undeliverable via the shipping method used will not have the shipping and handling charges refunded. This charge is the responsibility of the customer.
Shipping to Alaska, Hawaii & Canada: We only ship to the contagions United States and Canada at this time. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Additional shipping fees might apply for shipments to Alaska, Hawaii and Canada. The additional fee is based solely based on what USPS or FedEx charges us. The customer is responsible for any fees, taxes, or duties that may be imposed upon the shipment.
Shipping to APO/FPO Addresses: Orders shipped to APO/FPO addresses can only be shipped via USPS. All orders shipped to APO/FPO addresses may take up to 60 days.
Cancellations: Once an order has been placed, the order is moved to our warehouse for fulfillment, it cannot be canceled.
Refusal or Rejection of Shipments: If you refuse any shipments from shop.agaviation.org, you will be held responsible for the original shipping charges, plus the cost of returning the package to us and the $4 re-stocking fee. This amount will be deducted from your merchandise refund.
Not Received: NAAA does not hold responsibility for packages where the tracking information status is marked as ‘delivered’. We do not issue refund for packages that state being ‘delivered’.
Out of Stock Items
Occasionally, items listed for sale on the online store may be out of stock. Please contact email@example.com with the item information and preferred size to find out when the item may be available. In the event an order is placed and the item is out of stock, NAAA will contact you about your out-of-stock order will issue a refund if you choose not to wait until the item is available.
You can log into your “My Account” area on shop.agaviation.org to initiate the return process. You will be asked to select which items in the order are to be sent, the reason for the return, their desired outcome (exchange, replace, refund), and any additional comments you may want to include. To help us provide the best service possible, please fill out the form completely. If you have any difficulties with the return process, you can call NAAA at 202.546.5722.
Ship to the address on the packing slip and be sure to insure your return shipment. Return merchandise to:
The YGS Group Fulfillment
Merchandise Return - NAAA
3650 W Market St
York PA 17404